Court Booking Rules

• A non-Member may book an indoor or outdoor court with 1-day advanced notice beginning at 7:00 am MST (system time). NOTE: System time refers to our online court booking program internal time;
• A non-Member may only book a court by telephone or in-person and must secure payment (via credit card, cash or debit) at the time of their reservation, otherwise, the non-Member reservation will not be held;
• A non-Member may book a singles court for a maximum of 1 hour (60 minutes) or a doubles court for a maximum of 1.5 hours (90 minutes).

Special group booking requests from outside groups may be accommodated on a case-by-case basis provided they meet the following guidelines:

• Pay guest fees and court fees up front
• Be a Member of a Community Association, Community Group or School;
• Only booking requests approved by the General Manager will be accommodated.

A maximum of 3 courts will be permitted to be booked as part of any block.
Management and the Board of Directors reserve the right to continue or discontinue the group booking privileges after the contracted period.

Only Centre staff/management will be permitted to block book courts for Centre programs, special events, tournaments or lessons where a fee is paid directly to the Centre.

COURT CANCELLATION POLICY

A member or non-member must provide a minimum of 48-hour notice to cancel a tennis court or Private, Semi-Private, Group Lesson, otherwise the full-court or lesson fee will be charged to the member or program participant.

Members or guests who fail to show up for a court reservation or lesson/program will be charged the full applicable court or lesson/program fee.

PRIVATE, SEMI-PRIVATE, GROUP OF THREE, GROUP OF FOUR CANCELLATION POLICY

There is a 48-hour cancellation policy for private, semi-private, group of three or group of 4 lessons. If a participant or member cancels a lesson with less than 48-hour notice, they will be responsible for 100% of the lesson fee.

PERSONAL TRAINING CANCELLATION POLICY

There is a 48-hour cancellation policy for personal training appointments. If a participant or member cancels a session with less than 48-hour notice, they will be responsible for 100% of the lesson fee. 

See full Cancellation Policy Here: Cancellation Policies

• Upon arrival, all players must check-in at the Member Services desk;
• Non-members must check-in to the Member Services desk and fill out the guest registration form (if applicable), sign the non-Member waiver and pay any applicable guest & court/service fee prior to participating in any club activity or service;

COVID-19 Public Health Order and Protocol: 

• All players and patrons are required to sanitize their hands before proceeding to other parts of the facility 
• All players and patrons are required to wear a mask at all parts of the facility except when carrying out the physical activities on court;
• All players are requested to fill out the wellness screening form for COVID-19 contact tracing;
• No spectating of any kind is allowed; parents are asked to drop off and pick up the children only. 

The Centre’s Management & Board of Directors shall expressly appoint tennis professionals (and Centre-approved contractors), who shall be the exclusive tennis-teaching professionals of the Centre. Any other teaching or coaching is strictly prohibited at the Centre.

• Before entering the court, players are asked to wait behind their court until the buzzer sounds;
• Please wait until a point is over before moving/crossing the court;
• Balls must be picked up by the time the buzzer sounds;
• Any garbage needs to be picked up (e.g., ball tins, grips) and placed in the garbage bins located on court. 

As a courtesy to other players, cell phone use is strictly prohibited on court. Players are asked to turn off their cell phones or set to silent while on court. In the event you receive a phone call on court, please leave the court area to answer it.

Out of respect for your fellow Members and non-members, we ask that noise is kept to minimum. The Centre will strive to have clinics, instruction and other programs occupy the same side of the building as much as possible to minimize noise generated from private or group instruction. 

In order to minimize the amount of potential disruptions on court by Members, non-members or our tennis professional staff, ball machine and ball hopper may be used on any court. However, divider nets must be completely drawn on all playing sides of the court. Please ensure that all balls are collected by the end of the booking time.

• Only water in closed containers will be permitted on court; no open drinks will be permitted on court;
• Food and snacks should be consumed in the food service area located on the mezzanine;
• Chewing gum on the courts is not permitted as the removal of dried chewing gum damages the court surface.

Members are asked to behave in a respectable manner at all times inside and outside the tennis court area(s), which includes:

• Approaching other Members and non-members in a friendly and respectful way;
• Use of mobile devices is permitted in common areas of the Centre. Refrain from using mobile devices in the locker rooms, Tennis Court & Fitness areas and while using equipment;
• Request permission from Centre management if you need to take photos or videos in the Centre. Image capturing is not permitted in the locker room area;
• Please be respectful of the Centre hours and ensure you have enough time to leave the Centre at or before the closing time;
• For your health and safety, please wear appropriate tennis/exercise clothing and proper athletic or tennis footwear when in the Centre.

NOTE: Guidance as to suitable attire may be obtained from the management team of the Centre.

Only non-marking tennis shoes will be permitted for use on the indoor and outdoor tennis courts. Members without proper tennis shoes will not be permitted to play on courts. Please speak with a Tennis Professional for more information on permitted footwear patterns.

No chairs or benches are permitted on the court without the consent of the General Manager.

Members are not permitted to adjust or alter the tennis nets at the Centre. Members may request net height measurements and adjustments, as required.

Members must ensure that the court is left tidy and that garbage is properly disposed of. All personal belongings must be removed from the court after play has ended.

Courts will be cleaned and cleared of debris as required at the discretion of the Centre staff, utilizing appropriate maintenance equipment in order to maintain a safe and clean playing environment.

Alberta Tennis Centre Code of Conduct and Ethics Agreement

 As of March 12, 2021

Alberta Tennis Centre Program Participant & Parent Agreement: As a program participant and parent at the Alberta Tennis Centre, we agree to: 

1. Demonstrating, to the best of your abilities, the values of the Alberta Tennis Centre (Family-oriented, Friendly, Inclusive, Ethical, Progressive, State-of-the-art, Holistic, Service-Oriented, Honorable, Teaching, Pride, Youth Focused, Benevolent).  
2. Ensuring behaviour is respectful of all coaches, players, other parents, and centre facilities as well as facilities where I may be a guest attending a tournament or practice. 
3. Discussing and reinforcing this agreement and the ATC centre values with my child. 
4. Taking the initiative to maintain open communication with both my child and the coaching staff regarding goals or, any issues regarding the program that may arise. 
5. Prompt payment of all fees and honouring the withdrawal fee if the participant leaves the program. 
6. Being fully supportive of the ATC program and coaches (NOTE: If one or both parents are not in support, staff with assist in finding alternative options).
7. Compliance with the Tennis Alberta Code of Conduct both within the centre, and at other facilities where I may compete. 

Alberta Tennis CentreCode of Conduct and Ethics Agreement PDF/Downloadable Version

A.   MEMBERSHIP CANCELLATION POLICY

Any membership cancellation requests must be received in writing only and sent directly to the Member Services Manager for consideration. The Member Services Manager can be reached at shuang@albertatenniscentre.ca or by telephone (587) 393 1603.

MEMBERSHIP CANCELLATION POLICY

A 100% refund will be offered if you are not satisfied within the FIVE calendar (5) days of your membership. No refunds will be offered after FIVE calendar (5) days of your membership registration.

CANCELLATION OF MEMBERSHIP DUE TO MAJOR MEDICAL EVENT

If a member suffers a major medical event or illness (e.g. life-threatening or very serious medical reason), the OSTEN & VICTOR Alberta Tennis Centre may upon written request cancel the remaining months of their membership.

The member will be required to provide a written request addressed to the Member Services Manager within 5 days of notice. The written request shall outline the member's illness/injury and their written request must include a doctor’s note which outlines the nature of the illness, the expected recovery if any and the doctor’s declaration (recommendation) that the member cannot continue tennis activities. The Chief Executive Officer will review the documentation and at his/her sole discretion approve the request. If approved, a stop payment will be placed on the member's account and the member will be removed from our membership.

NOTE: Major Medical Event would be an injury which would require treatment or recovery of a minimum of 3-months.

CANCELLATION OF MEMBERSHIP DUE TO DEATH

If a member passes away, their membership will be terminated upon death and no further charges will be applied. The family of the deceased shall submit written notice of death to the Member Services Manager at their earliest convenience.

B.      PROGRAM CANCELLATION POLICY

Any program cancellation requests must be received in writing only and sent directly to the Member Services Manager for consideration. The Member Services Manager can be reached at shuang@albertatenniscentre.ca or by telephone (587) 393 1603.

The following policies are applicable to all OSTEN & VICTOR Alberta Tennis Centre programs and camps:

PROGRAM CANCELLATION POLICY

Anyone registering for a program is fully committed to the program at the time of registration. The OSTEN & VICTOR Alberta Tennis Centre has established the following cancellation policies:

BEFORE THE START OF A PROGRAM

Up to 8 calendar days before the start of a program, participants wishing to cancel their program registration may do so by paying the $25 admin fee + 10% of the program fee.

WITHIN 7 DAYS OR AFTER THE START OF A PROGRAM

There will be no refunds offered within 7 calendar days of the start of a program or after a program has started.

WHEN A PROGRAM HAS ENDED

If written notification is received after the program has ended, no refund or credit will be issued.

WHEN A PARTICIPANT IS REMOVED FROM THE PROGRAM BY THE CENTRE

If a participant is withdrawn by our staff due to program incompatibility, there will be a pro-rated refund for the balance of the classes. Our staff will use our best efforts to move the participant into an appropriate level program prior to offering any refund or credits.

WHEN A PLAYER IS REMOVED BY CENTRE STAFF FOR DISCIPLINARY REASONS:

Refunds will not be issued in instances at the choice or request of the program/camp participant or member or their parent/guardian(s) or is dismissed from the program or camp for contravention of program/camp guidelines or the Club’s Code of Conduct and Ethics Policy.  

CANCELLATION OF PROGRAMMING DUE TO UNFORSEEN CIRCUMSTANCES

Any programs cancelled by the OSTEN & VICTOR Alberta Tennis Centre due to unforeseen circumstances (e.g., due to facility closures attributed to the pandemic or due to facility repairs) will not be refunded. Program participants will be notified and given one of the following options:

1.      Future credit in the full amount of the affected class(es) will be offered.

NOTE: The credit will not have any expiry date and can be used for any future program or service offered by the OSTEN & VICTOR Alberta Tennis Centre.

2.      The program registrant will be given the ability to defer registration for a future/upcoming registration.

NOTE: No refunds will be offered for any unforeseen circumstances that are beyond the control of the OSTEN & VICTOR Alberta Tennis Centre.

CANCELLATION POLICY FOR INSUFFICIENT REGISTRATION

The OSTEN & VICTOR Alberta Tennis Centre reserves the right to cancel programs due to insufficient registration, in which case the following options will be offered to the member/program participant:

1.      Future credit in the full amount of the affected class registration fee will be offered.

NOTE: The credit will not have any expiry date and can be used for any future program or service offered by the OSTEN & VICTOR Alberta Tennis Centre.

2.      The member or program registrant will be given the opportunity to register in advance for a future/upcoming program registration.

3.      A full refund can be provided if the member or program participant if decline option 1 or 2.

C.      CLUB SERVICES CANCELLATION POLICY

COURT CANCELLATION POLICY

A member or non-member must provide a minimum of 48-hour notice to cancel a tennis court or Private, Semi-Private, Group Lesson, otherwise the full-court or lesson fee will be charged to the member or program participant.

Members or guests who fail to show up for a court reservation or lesson/program will be charged the full applicable court or lesson/program fee.

PRIVATE, SEMI-PRIVATE, GROUP OF THREE, GROUP OF FOUR CANCELLATION POLICY

There is a 48-hour cancellation policy for private, semi-private, group of three or group of 4 lessons. If a participant or member cancels a lesson with less than 48-hour notice, they will be responsible for 100% of the lesson fee.

PERSONAL TRAINING CANCELLATION POLICY

There is a 48-hour cancellation policy for personal training appointments. If a participant or member cancels a session with less than 48-hour notice, they will be responsible for 100% of the lesson fee.

D.     OTHER POLICIES

OUTSTANDING BALANCES

Any outstanding balances that are owed to the OSTEN & VICTOR Alberta Tennis Centre must be paid before the member or program participant can resume activities in the club. The Centre may debit your Credit Card on Account for any outstanding amounts.

TRANSFERRING CLUB CREDIT

A member may transfer club credit to another member or program participant. A written request outlining the amount to be transferred and who will receive the club credit must be sent to the Member Services Manager and Chief Executive Officer. The Chief Executive Officer has the authority to approve the transfer of club credit.

TRANSFERRING MEMBERSHIP

A member may provide a written request to transfer his/her membership to another person. The written request must be sent to the Member Services Manager. The Chief Executive Officer will review the request and approval will be authorized, provided the member does not have any outstanding balances due at the time of transfer.  If approved, the transferred membership holder will be responsible for all charges and dues going forward for the remaining months of membership and any membership renewal and notice period.

MEMBERSHIP ON HOLD POLICY

A member may put their membership on hold for a medical reason only. A written request must be submitted along with a Doctor’s note outlining the reason (illness/injury) as well as the period of time the member will be not able to participate. The written request must be sent to the Member Services Manager within 5 days of the injury/illness. The Chief Executive Officer will review the request and approve or deny the request. If approved, the OSTEN & VICTOR Alberta Tennis Centre will place the member on hold until the member’s return date. The member’s expiration date will be extended to reflect the length of time they will be placed on hold. While the member is placed on hold, they will not incur any membership due charges until their return date.

NOTE: Members placed on hold, will not have access to club registration software, member accounts, program registration or booking privileges, while on hold. Once the member is reactivated their club access and privileges will resume.

A member may not put their membership on hold for any other reasons including but not limited to any travel-related reasons, in-activity or for any other voluntary reason.

REFUNDS ON CLUB CREDIT OR COURT PASSES

Refunds will not be issued for any club credit or court passes.

CREDIT POLICY FOR ILLNESS OR INJURED PROGRAM PARTICIPANTS

A credit can be requested if the player cannot participate in the program for 3 weeks and more due to any medical reasons or an injury. A doctor's note is required. If the written request is approved, a club credit of the missing classes will be deposited on or shortly after the day of the resumption of the program activity. The player (the parent/legal guardian of a junior player) is required to inform the tennis centre in writing when an injury occurs within 5 days of injury/illness as well as notify the tennis centre of the day of the resumption. 

Cancellation Policies PDF/Downloadable Version