Court Booking Rules

Quick Look:

  • Members have 7-day court booking privileges. Bookings can be made in person, online, or over the phone.
  • Non-members have 2-day court booking privileges. Bookings can be made in person or over the phone.
  • Anyone using the Centre must adhere to our clothing guidelines which include shoes with non-marking soles, no cut-offs and shirts must be worn at all times.
  • 24-hour’s notice must be given for all private lesson cancellations, otherwise the full lesson fee will be charged.
  • 24-hour’s notice must be given for all indoor court cancellations, otherwise a $30 court cancellation fee will be charged.
  • Court bookings are for 60, 90, or 120 minutes. If there are available courts, players can extend their booking at the Member Services Desk.

The Centre’s Policies & Procedures Manual for full information. Please download it here

  • A Member may book an indoor or outdoor court with up to 7-days advanced notice beginning at 8:00am MST (system time). NOTE: System time refers to our online court booking program internal time;
  • Members will be permitted to make court reservations online, by telephone or in-person. No email reservations will be accepted;
  • Members must pay for their court prior to their reservation (playing/service) by making payment at the Member Services desk. Please refer to the method of payment section (E.1);
  • A Member may book a singles court for a maximum of 1 1/2 hours (90 minutes) or a doubles court for a maximum of 2 hours (120 minutes);
  • 2 names (singles) or 4 names (doubles) must appear on the booking sheet when making a reservation;
  • A Member may book multiple courts during their 7-day period, provided that the appropriate court fee is paid prior to their reservation.
  • Consecutive court bookings are not permitted (i.e., 7–8pm and 8–9pm).
  • A non-Member may book an indoor or outdoor court with 2-days advanced notice beginning at 8:00am MST (system time). NOTE: System time refers to our online court booking program internal time;
  • A non-Member may only book a court by telephone or in person and must secure payment (via credit card, cash or debit) at the time of their reservation, otherwise the non-Member reservation will not be held;
  • A non-Member may book a singles court for a maximum of 1 hour (60 minutes) or a doubles court for a maximum of 1.5 hours (90 minutes).

Members and non-members are not permitted to book courts outside of their membership & non-membership privileges. 
Management may consider requests for Member block booking on a trial basis (see note), using the following parameters:

  • Block booking times are restricted only to the following days/times:
    • Monday to Friday:  8:00pm – 10:00pm
    • Saturday & Sunday:  6:00pm – 9:00pm
  • All participants in the block booking must be annual Members of the Centre;
  • If the Member block booking is approved by Management, all courts fees are to be paid up front for the entire duration of the block booking;
  • A maximum of 3 courts for 1.5 hours (doubles) will be considered and approved by the General Manager;
  • Only one block booking request per time period noted above, per day, per week will be considered;

NOTE: Management and the Board will assess the block booking policies on an ongoing basis and will, at their discretion, continue or discontinue block-booking privileges due to court utilization.

Special group booking requests from outside groups may be accommodated on a case-by-case basis provided they meet the following guidelines:

  • Pay guest fees and court fees up front
  • Be a Member of a Community Association, Community Group or School;
  • Only booking requests approved by the General Manager will be accommodated.

A maximum of 3 courts will be permitted to be booked as part of any block.
Management and the Board of Directors reserve the right to continue or discontinue the group booking privileges after the contracted period.

Only Centre staff/management will be permitted to block book courts for Centre programs, special events, tournaments or lessons where a fee is paid directly to the Centre.

  • A Member or non-Member must provide a minimum of 24-hour notice to cancel a tennis court or Private, Semi-Private or Group Lesson, otherwise the full court or lesson/program fee will be charged to the Member;
  • Members or guests who fail to show up for a court reservation or lesson/program will be charged the applicable court or lesson fee. 
  • Upon arrival, each Member must check-in at the Member Services desk;
  • Non-members must check-in to the Member Services desk and fill out the guest registration form, sign the non-Member waiver and pay any applicable guest & court/service fee prior to participating in any club activity or service.

The Centre’s Management & Board of Directors shall expressly appoint tennis professionals (and Centre-approved contractors), who shall be the exclusive tennis-teaching professionals of the Centre. Any other teaching or coaching is strictly prohibited at the Centre.

  • Before entering the court, players are asked to wait behind their court until the buzzer sounds;
  • Please wait until a point is over before moving/crossing the court;
  • Balls must be picked up by the time the buzzer sounds;
  • Any garbage needs to be picked up (e.g., ball tins, grips) and placed in the garbage bins located on court. 

As a courtesy to other players, cell phone use is strictly prohibited on court. Players are asked to turn off their cell phones or set to silent while on court. In the event you receive a phone call on court, please leave the court area to answer it.

Out of respect for your fellow Members and non-members, we ask that noise is kept to minimum. The Centre will strive to have clinics, instruction and other programs occupy the same side of the building as much as possible to minimize noise generated from private or group instruction. 

In order to minimize the amount of potential disruptions on court by Members, non-members or our tennis professional staff, ball machine and ball hopper may be used on any court, however, divider nets must be completely drawn on all playing sides of the court. Please ensure that all balls are collected by the end of the booking time.

  • Only water in closed containers will be permitted on court; no open drinks will be permitted on court;
  • Food and snacks should be consumed in the food service area located on the mezzanine;
  • Chewing gum on the courts is not permitted as the removal of dried chewing gum damages the court surface.

Members are asked to behave in a respectable manner at all times inside and outside the tennis court area(s), which includes:

  • Approaching other Members and non-members in a friendly and respectful way;
  • Use of mobile devices is permitted in common areas of the Centre. Refrain from using mobile devices in the locker rooms, Tennis Court & Fitness areas and while using equipment;
  • Request permission from Centre management if you need to take photos or videos in the Centre. Image capturing is not permitted in the locker room area;
  • Please be respectful of the Centre hours and ensure you have enough time to leave the Centre at or before the closing time;
  • For your health and safety, please wear appropriate tennis/exercise clothing and proper athletic or tennis footwear when in the Centre.

NOTE: Guidance as to suitable attire may be obtained from the management team of the Centre.

Only non-marking tennis shoes will be permitted for use on the indoor and outdoor tennis courts. Members without proper tennis shoes will not be permitted to play on courts. Please speak with a Tennis Professional for more information on permitted footwear patterns.

No chairs or benches are permitted on the court without the consent of the General Manager.

Members are not permitted to adjust or alter the tennis nets at the Centre. Members may request net height measurements and adjustments, as required.

Members must ensure that the court is left tidy and that garbage is properly disposed of. All personal belongings must be removed from the court after play has ended.

Courts will be cleaned and cleared of debris as required at the discretion of the Centre staff, utilizing appropriate maintenance equipment in order to maintain a safe and clean playing environment.